Let’s adjust the way insurance works for good.
Personalise, automate, and transform claims processes end-to-end.
Despite the ongoing conversations within the insurance sector about the benefits of digital transformation, many insurers have not yet fully harnessed the advantages of new technology.
This hesitation is down to various factors, including concerns about potential disruption, the complexities of migrating large, in-force books to new digital platforms, and a preference to maintain established working methods.
Nevertheless, a growing number of insurers are moving toward a digital future, driven by the demand for better fraud prevention, improved customer experiences and streamlined services.
Customers expect insurers to offer traditional and digital methods of contact. Insurance sector employees expect to be able to benefit from flexible working arrangements. That means more complexity than ever, greater pressure on productivity, keeping up with regulations, working with huge amounts of data, and catering to a wide demographic.
This report, published by InsTech – the fastest growing insurtech innovation community – will help you to make sense of the key challenges at each stage of the insurance value chain, including onboarding, underwriting, claims processing, and everything in between.
How does that work in the real world?
Annual savings of £270,000 from a £10,000 investment
Close Brothers helps brokers and insurers to offer instalment payments to more than 2 million customers, spreading the cost of their insurance premiums. However, some customers were confused when their welcome pack came from the credit provider, rather than their broker or insurer. This led to high call volumes from customers seeking clarification. Plus, around 10% of the issued credit agreements were either not returned or were incomplete, leading to unnecessary costs and delays.
Go Inspire, a Xerox company, created a version of the welcome pack with customisable fields for the name of the customer’s broker, or insurer. That helped alleviate confusion and made it easier for the customer to understand their next steps.
This resulted in an annual saving of £270,000, fewer inbound and outbound calls, and reduced processing costs.
Digital transformation without the disruption
Insure 4 Retirement (I4R) specialises in providing insurance solutions to the over 50s. A key objective for I4R is to improve customer engagement by improving document design and communication processes. It invested in an ambitious modernization program to create digitalized, automated workflows that would allow it to improve efficiency and enhance customer communications. Working with Go Inspire, a Xerox company, meant there was no unexpected disruption to customer communications during the project.
How one large consumer credit firm found over €400,000 in fraudulent files
Discover how we helped one leading insurer in Belgium use automation to manage millions of communications, improve the document supply chain and maintain regulatory compliance.
This resulted in:
20% cost reduction, including 50% fewer on-site devices
Expertly printed, high-quality, professionally finished materials
Compliant, multichannel outbound communications with consistent branding
Don’t just take our word for it
Xerox products and services have received some of the industry’s top honors
Xerox named as a Leader in the Quocirca Global Print Security Landscape 2023
Our secure services, solutions, and products help legal leaders like you get the most from digital technology and equipment safely and securely. We make it easy for everyone to stay secure and compliant at all times – eliminating unnecessary complications and helping everyone adopt good workplace habits. That’s one of the main reasons that we’ve been named a Leader by the renowned analyst firm Quocirca in its Global Print Security Landscape 2023 report.
“Xerox is a good strategic choice for organizations that are strongly reliant on printing and looking to mitigate security risks across their document processes.”
Quocirca, Global Print Security Landscape 2023
Xerox wins Smart Workplace Software award for 2023
For the fifth time in a row, we have secured the Buyers’ Lab Smart Workplace Software Line Award. We were praised for having “the most complete portfolio across the range of document imaging software solution categories that help solve modern workplace challenges.”
Let’s break down just how we can help you
Increase productivity wherever work happens.
Challenge: Compared to other sectors, the number of remote workers in the insurance sector is very high. To do their best work, they need to be able to access critical information in real-time – and that means having the right tools and systems in place.
Solution: At Xerox, we help you make remote work, work. Our digital tools and apps give everyone instant access to the latest files while connecting co-workers and supporting team collaboration. Plus, they ensure digital data shared via the cloud and mobile devices stays protected.
Focus on your customer
Challenge: The modern insurance customer doesn’t just want personalised, streamlined, accessible services – they expect them. To meet these evolving demands, insurers must leverage the latest technologies, such as AI and cloud computing, to deliver tailored experiences to today’s tech-savvy customers.
Solution: With Xerox, you won’t just keep pace with customer expectations; you’ll surpass them. Using our AI-driven analytics, you can personalise your policies, offer faster, more accurate quotes, and get every customer the help they need when they need it.
Ensure secure document processing and protect client information
Challenge: Insurers face mounting pressure to ensure the security of customer data. At the same time, they must increase transparency, mitigate biases in AI and machine learning, and comply with strict consumer protection standards. Striking this balance is no small feat.
Solution: Our secure document processing minimises fraud, protects customer data, and ensures compliance, safeguarding your reputation and bolstering customer trust.
Optimise your investments and apply good transformation governance
Challenge: In the race towards digital transformation, some insurers have hastily shifted all their processes to digital platforms. Many have invested in RPA solutions that haven't delivered value as swiftly as expected, leaving them facing operational and financial challenges.
Solution: In an era where digital transformation is essential but often rushed, we take a measured and strategic approach. We specialise in building solutions tailored to your specific business objectives and take the time to make sure each one delivers tangible value.
Security
Security
Security
Managed Print Services
See how protecting physical and digital insurance endpoints from cyberthreats and information leaks is made easy by our secure Xerox® Managed Print Services and ConnectKey® Technology-enabled devices.
Print Management
Our comprehensive print management service, Workplace Solutions, helps connect your team’s technology seamlessly. It provides security and access control to keep your insurance documents and information safe. All with the usage tracking you need for greater cost control.
DocuShare®
Securely digitise, collaborate, store, and manage critical information. Protect sensitive data such as customer records or claim details, minimise your risk with user-based access, and enjoy auditable tracking with Xerox® DocuShare®.
IT Services
With Xerox® Managed IT Security Services, your insurance compliance concerns are addressed with local professional expertise. And next-level security management protects against even the most sophisticated cyber threats.
Workflow Central
Xerox® Workflow Central Platform brings valuable capabilities for a busy insurance workplace. This includes secure translation to make critical information more accessible, and redaction to better manage confidential information from any PC, mobile device and Xerox® Multifunction Printer.
Capture and Content Services
Xerox® Capture and Content Services helps you use information more effectively. Our powerful AI and machine learning let you automatically capture and validate information from digital or physical documents. And allows you to protect sensitive business and customer data while maintaining regulatory compliance with fully automated records management. Take information from any source and feed important data and metadata directly into the processes that need it.
Campaigns on Demand
With Xerox® Campaigns on Demand Services, you can create and orchestrate digital and printed personalized marketing materials that deliver consistent customer satisfaction. We’ll guide you along the way with relevant content and product recommendations – whether that’s pulling information from multiple insurance policies or targeting different geographies in multiple languages. This hands-on approach makes it easy to establish templates, ensure brand consistency, and manage secure, GDPR-compliant data.
Digital Hub and Cloud Print
With Xerox® Digital Hub and Cloud Print Services, you can upgrade your approach to customer and employee insurance communications. This multifaceted solution makes it easy to speed development and time to market, gain clear visibility of costs, and ensure consistency across print and digital communications. Safeguard your data with options for on- and off-site digital print production, and security protocols for asset management and file transfer, storage and deletion.
Productivity
Productivity
Productivity
Managed Print Services
See how you can drive productivity and employee satisfaction with Xerox® Managed Print Services and ConnectKey® Technology– enabling seamless experiences across paper and digital insurance platforms.
Workflow Central
Xerox® Workflow Central Platform brings valuable capabilities for a busy insurance workplace. This includes secure translation that makes critical information more accessible, and redaction to better manage confidential information from any PC, mobile device and Xerox® Multifunction Printer.
DocuShare®
Our content management platform, Xerox® DocuShare®, automates how you organise, share, collaborate and back up critical insurance information. Collaboration becomes easier and more secure, with sensitive data—such as customer records or claim details—protected.
IT Services
With Xerox® Managed IT Security Services, your insurance compliance concerns are addressed with local professional expertise. And next-level security management protects against even the most sophisticated cyber threats. You can also reduce internal IT time pressures through Xerox Local IT Services, or when upgrading hardware with the Xerox White Glove Service.
Capture and Content Services
Xerox® Capture and Content Services is a package of capabilities designed to help any business use information more effectively. Our powerful AI and machine learning let you automatically capture and validate information from digital or physical documents. Take information from any source (including ad-hoc scanning, batch scanning, or captured digital-native) and feed important data and metadata directly into the processes that need it. Automate and streamline complex, data-intensive business processes.
Campaigns on Demand
With Xerox® Campaigns on Demand Services, you can create and orchestrate digital and printed personalized marketing materials that deliver consistent customer satisfaction. We’ll guide you along the way with relevant content and product recommendations. Establish templates, ensure brand consistency, and access campaign tracking for ongoing optimization. Spark a conversation with any audience through a range of insurance marketing channels with streamlined, efficient, and scalable, personalised content services.
Digital Hub and Cloud Print
With Xerox® Digital Hub and Cloud Print Services, you can upgrade your approach to customer and employee insurance communications. This multifaceted solution makes it easy to speed development and time to market, gain clear line-of-sight to costs, and ensure consistency across print and digital communications. Get more done no matter where you are with 24/7 online collateral ordering, customisation and personalisation, and options for on- and off-site digital print production.
Flexibility
Flexibility
Flexibility
Workflow Central
Xerox® Workflow Central Platform brings unstoppable productivity wherever work happens. There are many benefits for a busy insurance workplace working from any PC, mobile device and Xerox® Multifunction Printers, from converting files into usable, actionable formats to seamless, secure, 24/7 access.
Managed Print Services
The comprehensive security built into Xerox® Managed Print Services and ConnectKey® Technology-enabled devices helps to create a better working environment for an evolving and increasingly mobile insurance workforce.
Print Management
No matter where your team is working, our comprehensive print management service, Workplace Solutions, keeps them connected seamlessly. Your people can access the print services they need, wherever they happen to be. You can rely on our security and access control to keep your insurance documents and information safe. All with the usage tracking you need for greater cost control.
DocuShare®
Our content management platform, Xerox® DocuShare®, automates how you organise, share, collaborate and back up critical information. It allows for seamless collaboration thanks to easy, secure access to online insurance information.
ConnectKey® Apps
Our collection of easily downloadable apps helps you expand and customise the capabilities of your Xerox® ConnectKey® Technology–equipped MFP or printer. So that you can simplify or automate tasks in a way that saves your insurance business time and money.
IT Services
Your customers expect flexibility from future-forward IT services and your own support. With Xerox® Managed IT Security Services, your business can respond to changes in the insurance market and keep up with customer needs quickly and securely.
Capture and Content Services
Xerox® Capture and Content Services is a package of capabilities designed to help any business use information more effectively. Our powerful AI and machine learning let you automatically capture and validate information from digital or physical documents. Automate and streamline complex data-intensive business processes. Take information from any source (including ad-hoc scanning, batch scanning, or captured digital-native) and feed important data and metadata directly into the processes that need it.
Digital Hub and Cloud Print
With Xerox® Digital Hub and Cloud Print Services, you can upgrade your approach to customer and employee insurance communications. This multifaceted solution makes it easy to speed development and time to market, gain clear line-of-sight to costs, and ensure consistency across print and digital communications. Get more done no matter where you are with 24/7 online collateral ordering, customisation and personalisation, and options for on- and off-site digital print production.
Sustainability
Sustainability
Sustainability
Managed Print Services
Xerox® Managed Print Services can help you prioritise your sustainability goals. From device management to assess and optimise your resource usage, to print and content management to increase productivity and lower costs. Our reforestation program is also a great way for you to return trees to the forests.
Print Management
Our comprehensive print management service, Workplace Solutions, helps connect your team’s technology seamlessly. It provides security and access control to keep your insurance documents and information safe. All with the usage tracking you need for efficient printing and usage control to support your sustainability effort.
DocuShare®
Our content management platform, Xerox® DocuShare®, automates how you organize, share, collaborate and back up critical information. It allows for seamless collaboration and, thanks to easy, secure access to online insurance information, you can reduce your reliance on paper.
ConnectKey® Apps
Paper-based processes are still a reality for many of us. Customise the capabilities of your Xerox® ConnectKey® Technology–equipped MFP or printer to simplify, automate or even remove some of these processes. This helps reduce carbon emissions while making your work environment more accessible.
Digital Hub and Cloud Print
With Xerox® Digital Hub and Cloud Print Services, you can upgrade your approach to customer and employee insurance communications. This multifaceted solution makes it easy to speed development and time to market, gain clear line-of-sight to costs, and ensure consistency across print and digital communications. With 24/7 online collateral ordering, customisation and personalisation, as well as options for on- and off-site digital print production, you can match your production outputs to your specific needs and reduce print wastage.
Your next steps.
Ready to take your next step toward making work, work for your business? Great! Because we’d love to hear from you.
Just put your details in the form and leave the rest to us.