Finance done faster, so you can focus on what counts.
Innovative Services for Financial Professionals
Transformation can be disruptive – but it can also be hugely beneficial for hybrid workers and can better support investments in AI and cloud technology.
The financial services industry faces challenges from multiple sources: regulatory requirements, cybersecurity threats and economic uncertainties, to name but a few. To remain competitive, finance companies need to reengineer their systems and processes to make the most of new technology.
That’s where we come in. Don’t be left behind.
Inefficient processes and outdated technologies from legacy systems can stop progress in its tracks. And while some finance companies are getting ahead, many still lag behind.
Every company needs to work smarter in how they transform and over the past few decades, we’ve helped many do exactly that. With that experience in mind, we’ve taken a closer look at the four biggest challenges facing the industry today. And what companies can do to overcome them.
What can we do for you?
A better-connected workforce gives your people the tools and the support to perform at their best.
Whether they’re processing loans, opening accounts or detecting fraud, we’re improving workflows and automating end-to-end business processes, so your business operates more efficiently.
Automate repetitive tasks to keep up with faster demands
Challenge: Many finance companies are working flat out to keep up with high volumes of customer requests, changes to internal operations, and unpredictable market conditions while dealing with legacy technology. Slow, manual processes can only handle so much in a day, and as a result, it is even harder to respond quickly and effectively.
How we solve it: We can help rewire internal processes, automate tasks and manage exceptions more efficiently. And bridge the gap between your old and new systems with our Robotic Process Automation (RPA) so your people can concentrate on other, more important work.
Keep up with the latest cyberattack trends
Challenge: The finance sector is a prime target for cyber threats, and cybercriminals are taking advantage of the latest developments in technology to avoid detection and gain access to businesses’ most sensitive data.
How we solve it: Xerox Capture and Content Services (CCS) makes sure your people, technology, facilities and processes all stay safe. It’s an all-in-one secure framework that naturally improves data security as more information comes into your business – protecting it from attacks as you go from analogue to digital and enabling a safe path to transformation.
Bring structure and order to unorganised data
Challenge: As finance companies grow, they often face the challenge of working with a growing volume of data and documents. Unstructured and untagged data slows things down and makes day-to-day activities harder to accomplish. Plus, with the ever-evolving landscape of regulatory requirements, compliance is becoming an even more complex and resource-intensive task.
How we solve it: As part of Xerox Capture and Content Services, our Intelligent Document Processing learns to find patterns, automate workflows and improve accuracy. Without the need for oversight or manual operation, it allows your teams to concentrate on higher-value work while minimising the risk of non-compliance penalties.
Better communication means better customer engagement and retention
Challenge: Customer expectations are higher than ever – especially when they’re looking for faster, more relevant and more personalised financial advice and support. But with slow processes, multiple vendors and so many different touchpoints, targeted communications can be difficult to bring together at scale.
How we solve it: Xerox Customer Engagement Services take the guesswork out of delivering the right message at the right time. With a suite of cloud-based technology, software and tools, finance companies can eliminate the need for multiple, channel-specific.
Give your IT teams the support they need
The challenge: The more tech that finance companies introduce into their business operations, the more pressure it can put on IT teams to keep things running. Providing much-needed support can mean spending time away from other important tasks.
How we solve it: Xerox Managed IT Services means you have access to a wide variety of experts who have their fingers on the pulse of the latest trends, threats, products and services.
This means issues can be addressed any time of day, with round the clock coverage. So you can focus on the type of work you’re uniquely suited to and reduce unexpected downtime.
How does that work in the real world?
Making onboarding paperless
With over half its customers getting in touch through digital channels, Argentinian bank BBVA wanted to modernise its onboarding processes. To do so, our Capture & Content services were introduced. This new way of validating information meant that customers could be onboarded faster and more securely, thanks to being able to electronically sign their names, and documents being stored on secure networks.
Reducing credit decision turnaround from days to minutes
A large consumer finance company wanted to find a faster, more efficient way of processing and approving credit applications. As part of our Capture & Content services, our Intelligent Document Processing (IDP) solution was able to process physical and digital data to categorise documents, identify essential information, and validate authenticity.
How we helped one insurance firm find significant recurring savings
When global insurance brokerage firm, Gallagher, wanted to upgrade its customer experience across its 30 UK branches, we suggested our Customer Engagement Services solution. Thanks to digital daily mailing services and a redesigned information architecture, we were able to easily produce and send masses of transactional printed communications. This helped Gallagher enhance its automation functionality and reduce costs to streamline workflows and provide detailed analytics for better resource management.
Giving employees hundreds of hours back each month
Every year, approximately 100,000 court cases are heard in the U.S. Each comes with a stack of routine forms and that adds up to a lot of manual labour. We helped litigation support specialist Lexitas release its employees from about 250 hours of routine tasks each month, allowing them to focus on legal work and generate more revenue.
Upgrading one UK insurer’s mail-handling process
Having spent the past 10 years handling thousands of documents every day, this insurance company was finding its speed of response was getting slower. That was having a negative effect on customer satisfaction. Our digital mailroom service replaced manual mail handling procedures with a faster, automated process for all incoming mail.
Don’t just take our word for it.
From the board room to the breakroom and everywhere in between, we want all our clients to benefit from working with us. And judging by our recent industry accolades, it seems we’re doing it right.
We’ve been named as a leader in Quocirca’s Print Security 2024 Landscape report
We were named a leader in recognition of the value and innovation we offer to our clients through a multi-layered security portfolio.
“Over the past year, Xerox has further refined its security strategy across both its office and production print product portfolio and enhanced its channel sale enablement. Its depth of capabilities across content security and workflow automation is among the strongest in the industry.”
We’ve been recognised as a leader for our comprehensive Managed Print Services Programs
BLI recognizes our Managed Print Services (MPS) as a leader in cloud print management, advanced security, document workflows, and more.
“Our MPS Market Insights study showed that Xerox offers a continuum of services, from traditional MPS to capture and content services to customer engagement services, that match the needs of enterprises and small- to mid-market companies alike.” – Jamie Bsales, Principal Analyst of Smart Workplace Solutions at Keypoint Intelligence.
We’ve been named a pacesetter for our Intelligent Document Automation Solutions
BLI has given our Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) services the top award for our document imaging. And highlighted how they help organisations meet the challenges of the modern workplace.
"Intelligent document automation is a key component in DX and overall IT strategies. In fact, in a recent Keypoint Intelligence survey, nearly 40% of IT-purchase decision makers said that adopting such solutions is a top business priority for the coming 12 to 24 months,” – Jamie Bsales, Principal Analyst in Keypoint Intelligence’s Workplace Group.
We’ve been recognised as the best Smart Workplace Software in 2024
Keypoint Intelligence has named Xerox Corporation as the recipient of the Buyers Lab 2024 Smart Workplace Solutions Line of the Year Award for our industry-leading portfolio of smart workplace solutions, MFP apps, award-winning Intelligent Document Processing (IDP) and Robotic Process Automation (RPA), as well as digital transformation solutions like Workflow Central, DocuShare, XMPie and Workplace Cloud.
We’ve been named as a leader by IDC
In its 2022-23 Worldwide Security Solutions and Services assessment, IDC says: “Xerox should be on the short list of vendors for those companies that are considering security as it relates to hybrid work and enabling support for a zero-trust model.”
Security
Security
Security
Managed Security Services
Keep up with ever-changing cyberthreats with Xerox® Managed Security Services. Our security services protect your end-to-end technology infrastructure and make sure you stay compliant with financial regulations, so you can focus on keeping your customers’ assets safe and avoid penalties yourself.
Managed IT Services
With Xerox® Managed IT Security Services your compliance concerns are addressed with local professional expertise, while next-level security management protects the finance company and its clients against even the most sophisticated cyberthreats.
Capture and Content
Our Xerox® Capture and Content Services make processes more secure and look after your important files, sensitive information and vital projects. Thanks to stronger encryption and role-based access from anywhere, you can minimise data breaches, operational disruptions and help be more compliant – wherever your teams spend their working day.
DocuShare®
Xerox® DocuShare® makes looking after your documents safe and secure thanks to a centralised repository. Lifecycle management and disaster recovery minimise risks and enhance efficiency, while cloud security ensures you’re compliant with strict legal and regulatory standards.
Managed Print Services
Find out how the comprehensive security built into Xerox® Managed Print Services and ConnectKey® Technology devices can help you detect and prevent threats. All while protecting your physical and digital endpoints from cyberattacks and information leaks.
Productivity
Productivity
Productivity
Capture and Content
Don’t let silos or hybrid working disrupt your teams. Our Xerox Capture and Content Services helps them make sense of information quicker, so to streamline workflows. And enable better collaboration while staying compliant.
Robotic Process Automation (RPA)
With an entire robot workforce at your disposal to look through and organize customer financial information, you can easily automate several of your key business processes. Xerox Robotic Process Automation (RPA) ensures you’re ready to get started from day one.
Intelligent Document Processing (IDP)
Better organise your data wherever it is, with Xerox Intelligent Document Processing capabilities. Older handwritten financial documents, lost cheques and other physical information can be easily processed to be digitally stored and integrated with digitally native content.
Workflow Central
The Xerox Workflow Central Platform boosts productivity by automating repetitive tasks from any PC, mobile device and Xerox® Multifunction Printer. Thanks to its cloud-based workflows, you can process files securely, and efficiently, and also redact, translate and summarise entire documents easily.
Managed IT Services
Respond to the challenge of keeping your technology up and running in the hands of demanding colleagues with reduced strain on your IT department through Xerox Local IT Services. You can also reduce internal IT time pressures when upgrading hardware with the Xerox White Glove Service.
Customer Activity
Customer Activity
Customer Activity
Capture and Content
Claims processing and customer onboarding is easier to manage thanks to our Xerox Capture and Content Services. Ensure your customers are looked after faster and issues are solved in more efficient ways.
Customer Communications Management
Talk to your customers on a more personal level at scale and across multiple channels, with our Xerox Customer Communication Management Services. Go beyond making a good impression and create lasting relationships, by delivering the right message at the right time to the right people. From financial statements, to insurance documents to customer onboarding, we make information digestible and actionable.
Campaigns on Demand (COD)
Customer demand and expectations are higher than ever. Our Xerox Campaigns on Demand Services helps you create more memorable, more impactful campaigns with fast, personalised messaging on the channels of their choice – from invoices to financial documents, everything is just so much easier to read and understand.
Digital Mailroom
Make sorting and processing all mail that comes into your business even easier, with our Xerox Digital Mailroom Service. Paper and digital mail can be structured into intelligent information, thanks to AI and automation tech, so it’s easier to work with.
Creative Services
Get creative with how you promote your financial products and services with Xerox Creative Services. Transform your marketing strategy with our solutions that take your ideas to produce great creative experiences.
Sustainability
Sustainability
Sustainability
Capture and Content
Migrating your processes to the digital world frees up not just office space, but also means a reduction in the amount of paper used on a daily basis. All of which help cut your carbon footprint and do your bit.
Managed Print Services
Xerox® Managed Print Services helps you work towards achieving your sustainability goals. It starts with device management to assess and optimise your resources, and on to print management and content management to increase productivity and lower costs. Our reforestation program is also a great way to return trees to the forests.
DocuShare®
With Xerox® DocuShare® colleagues and clients can access the documents they need to collaborate and get things done, and with robust tools to automate processes and support digital transformation, you reduce your reliance on paper.
Print Management
Our Xerox Workplace Cloud reduces waste through centralised print management. By enforcing print quotas and encouraging more responsible print behaviour. this cloud-based solution reduces your environmental impact by optimising resource use.
ConnectKey® Apps
Paper-based processes still exist for many of us. Using your Xerox® ConnectKey® Technology -enabled printer or MFP driven by app technology to simplify, automate or even remove some of these processes helps to reduce reliance on paper as well as lowers costs and improves productivity.
Your next steps
Ready to take your next step toward making work, work for your organisation?
Great! Because we’d love to hear from you.
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