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Eliminating the middle man for TalkTalk

The Challenge

TalkTalk came to market in 2019 wishing to change its sourcing model from that involving a Print Manager to a direct supply arrangement. Go Inspire, a Xerox company, was selected from the process and awarded a 4-year contract supplying a direct, exclusive lead supply service.

The Solution

  • Daily transactional print and mail

  • Personalised and non-personalised large-scale direct mail

  • Data hygiene and returned mail processing

  • E2E document management including document composition (with self-serve facility) into multi-media communications (Quadient Inspire)

  • Marketing POS leaflets (a Group service though Go Inspire Eclipse)

  • Lead Supply management of bespoke third-party providers of niche products and consumables (e.g. promotional goods and POS material)

  • Creative design associated with improving the impact of all communications

The Results

  • A 30% reduction in like-for-like costs

  • A £350K pa. reduction in like-for-like Royal Mail costs

  • A new agile and flexible supplier/customer working arrangement, accommodating a dynamic set of requirements, typical of a regulated market

  • An inventive lead supply service as part of a ‘one stop shop’

  • A new, bespoke, toolset covering E2E document management

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